Privacy Policy

1. Information We Collect

When you contact us or request our services, we collect information that you provide directly to us. This may include:

• Your name, email address, and phone number
• Property address and details about your project
• Payment information for services rendered
• Photos and measurements of your property
• Communication preferences and service feedback

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide quotes and estimates for sunroom installation and related services
• Communicate with you about your project status and appointments
• Process payments and maintain financial records
• Send you service updates, promotions, and helpful tips (with your consent)
• Respond to your questions and provide customer support
• Improve our services based on your feedback

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors or scheduling tools)
• With contractors or suppliers when necessary to complete your project
• When required by law or to protect our legal rights
• With your explicit consent for a specific purpose

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct inaccurate information
• You can request deletion of your information (subject to legal requirements)
• You can opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

SunTerrace Torrance Sunrooms
373 Van Ness Ave #240, Torrance, CA 90501
Phone: (424) 318-3952
Email: support@torrancesunrooms.com